IT related problems are faced by every office and the IT guys always seem busy on something else. Problems can take forever to resolve and the frustration that it brings in terrible. You might be using the intercom, slack, some Instant messenger but all these have their limitations.
Have you tried OpsGenie yet? Well, start off with their free trial to know what OpsGenie has to offer you. The simple suite can integrate easily with monitoring tools and services but more importantly lets you send the right information to the right person concerned. Using messages, calls, emails etc. to contact the person, OpsGenie ensures that alerts are delivered with the necessary information, be it a PDF XML, DOC file etc. and acknowledged via OpsGenie itself.