Editor’s Note: Guest Author Pratibha is a technology enthusiast interested in analysing and reporting about different technologies.
The launch of Zendesk Voice in the UK and Europe has unveiled by Zendesk .The company generates an reasonable way for businesses to arrangement an combined call center quickly, with no additional hardware all even as synchronizing call information.
“With voice integration, Zendesk allows customers to set up a call centre for less than the cost of a mobile phone and with much less hassle,” says Matt Price, Vice President and General Manager, Zendesk EMEA. “With the new voice capabilities, we’re seeing the next generation of help-desk. As an industry we’ve moved from on-premise call centres, to cloud-based help-desks and now we have a convergence with cloud voice.”
The service is available for all subscription plans and it is a VoIP system, so no hardware or IT support is needed. It costs only a few pence per minute to use and is part of a suite of options available to clients, including email, web forms, online chat, Facebook, and Twitter. Conversations are recorded, converted into transcripts and embedded into Zendesk tickets.
patrons are also proficient to listen to their earlier phone conversations in the course of the system, which formulate a change from “this call may be recorded for training purposes” organism a one-way pact.