A new study by global management consultancy Oliver Wyman reveals that MENA operators are spending half as much on IT investments as their European counterparts. According to an Oliver Wyman International Telecommunications Benchmark study, MENA telecoms operators allocated just 7% of operating expenditures to IT, while European operators allocated 14% to IT.
“MENA telecoms are jeopardizing their competitiveness by underinvesting in IT,” comments Stefan Kimmel, the head of the Information Technology and Operations Practice at Oliver Wyman in the Middle East. “By investing more in IT, particularly in differentiating elements like CRM and billing, and by approaching outsourcing more strategically, MENA operators can gain an IT-based advantage over regional rivals.”
