Editor’s Note: Guest Author Pradeep Yadav, a technology lover, analyzer and love reporting about different technologies.
In today’s business climate customers expect more from companies. The business value and risks are real. It is no longer about how fast a business can respond to a customer. Social customer service: The Next Competitive Battleground shows us that companies are responding quicker than ever to their customer’s complaints, and leading organizations are not only measuring the time and cost it takes to service a customer, but their customer’s overall engagement with their brand. The customers would not always tell a company when they are not happy with service they receive, but business still suffers. In fact about 84% of social media use is geared towards improving customer service. Sounds interesting, well, giving more bright colors to it, our friends at BlueWolf comes with an infographic Social Customer Service: The Next Competitive Battleground.
