As the Australian economy continues its encouraging route back to health, it seems like the banking system has been recently afflicted by some trials,...

One of the biggest hacking picture come into light on Sunday, when KT Corporation, South Korea’s no. 2 wireless service provider seen apologizing to...

Editor’s Note: Guest Author Pradeep Yadav, a technology lover, analyzer and  love reporting about different technologies. In today’s business climate...

British Airways has announced a rollout its new feature dubbed as “Know Me” customer service programme; the feature will let the airline see its employee...

When talking about keeping the customer satisfied, Apple topped the chart, according to the E-Retail Satisfaction Index published by ForeSee, customer...

With the recent announcement of a “biggie” Q2 2012 financial result, Apple CFO Peter Oppenheimer announced that the company now has 125 million iCloud...

The software giant, Microsoft announced that it has closed a wide agreement with the consumer experience firm 24/7 Inc. Microsoft and 24/7 Inc. will join forces to make cloud-based customer service much more intuitive – The change which will be powered by big data but also by speech to touch and gesture. Microsoft will integrate its self-service technology into 24/7′s...