Salesforce.com Hit With Outage For More Than 7 Hours, Cites Faults In Storage Tier

Posted on Jun 28 2012 - 4:53pm by Editorial Staff

What something like this big to happen to start a perfect day, but it is not that much perfects either, Salesforce.com was hit with an outage on Thursday because of a fault in its storage tier, reports ZDNet. The outage lasted as long as 7 hours plus the company is seeing performance degradation in North America and Europe. The company’s dashboard shows that the outage in its NA2 instance started at 3:34 am PDT and is still continuing. Here are the status reports via Salesforce’s dashboard:

7:34 am PDT : NA3 & EU0 Performance Degradation

The salesforce.com Technology Team is working to isolate a performance degradation issue on the NA3 & EU0 instances. Please check the status of trust.salesforce.com frequently for updates regarding this issue.

6:00 am PDT : NA2 Service Disruption – Update 4

The salesforce.com Technology Team continues to work on resolving the service availability issue on the NA2 instance. The problem is related to a fault in our storage tier. At this time customers will not be able to access the Salesforce application. The Team is working with our storage vendor to resolve the issue as soon as possible. Please check the status of trust.salesforce.com frequently for updates regarding this issue. We thank you for your continued business and patience during this situation.

4:54 am PDT : NA2 Service Disruption – Update 3

The salesforce.com Technology Team has isolated the cause of the service availability issue on the NA2 instance. The problem is related to a fault in our storage tier. At this time customers will not be able to access the Salesforce application. The Team is working with our storage vendor to resolve the issue as soon as possible. Please check the status of trust.salesforce.com frequently for updates regarding this issue. We thank you for your continued business and patience during this situation.

4:26 am PDT : NA2 Service Disruption – Update 2

The salesforce.com Technology Team continues to work on isolating the service availability issue on the NA2 instance. At this time customers may receive errors while attempting to access the Salesforce application.

Please check the status of trust.salesforce.com frequently for updates regarding this issue.

4:00 am PDT : NA2 Service Disruption – Update 1

The salesforce.com Technology Team continues to work on isolating the service availability issue on the NA2 instance. At this time customers may receive errors while attempting to access the Salesforce application.

Please check the status of trust.salesforce.com frequently for updates regarding this issue.

3:34 am PDT : NA2 Service Disruption

The salesforce.com Technology Team is working to isolate a Service Disruption issue on the NA2 instance.

Please check the status of trust.salesforce.com frequently for updates regarding this issue.

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Editorial Staff at I2Mag is a team of subject experts led by Karan Chopra.