Keeping a loyal list of customers is hard work and no one knows it better than a customer service executive or perhaps a business owner who is shelling out a fortune maintaining one making the first sale may be the pat on the shoulder kind f a moment, but true business minds know its all about retaining that client that really matters. These days customer service has taken the prime location, as far as consumers or new clients go. And there is reason for that, no one wants to pay for a product and have to struggle with it if there is an issue. Here is a great info graphic to give you a further insight as to what consumers really think about customer service.
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