J.D. Power Customer Satisfaction Study: Apple Tops The Chart, LG Ranks Highest Amongst Traditional Mobile Phone Manufacturers

Posted on Mar 22 2013 - 2:32am by Editorial Staff

According to the J.D. Power and Associates 2013 US Wireless Smartphone Satisfaction StudySM and the J.D. Power and Associates 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM (via The Next Web), Apple topped the chart with highest ranking in customer satisfaction among smartphone manufacturers while LG ranked highest among traditional mobile phone manufacturers.

Counting on scores earned by the companies, Apple scored a total of 855 out of 1,000 while Nokia stands at second position with 795 points. Samsung stands at third place with 793, while the both Motorola and HTC tied out of fifth position with scoring 792 and 790 points respectively. LG topped the chart for feature phone makers with a score of 719 on its name, followed by Nokia at 714.

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The responses were collected from about 9,767 smartphone customers and 6,759 traditional mobile phones during the second half of 2012 for the study purpose. Other interesting facts include nearly two in ten smartphone customers experience a software or device malfunction. A smartphone customer spends an average of 115 minutes per week using social networking applications on their device and spends over 100 minutes per week on social apps.

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