How To Hire the Right IT Support Company?

Posted on Jul 24 2013 - 12:21am by Sally Smith

IT Support Team

No matter what size business you are operating, you want to have an experienced IT support company in place just in case something goes wrong. When you are dealing with computers, it is only a matter of time until something breaks. That is when you need to call in the experts. So what exactly are the qualities that you want your IT support company to have?

The IT support companies that are out there have many services and products to choose from. A few of the things you should look for are basic qualities that you would look for in anyone that you do business with. However, there are a few features that you should look for that you probably have not thought of before.

Knowledgeable

Protecting your sensitive data is critical to the success of your company. Therefore, you want the company that you hire to be knowledgeable. Many sure that every employee that you deal with directly at this company understands exactly what you require.

Annual strategy review

There are certain companies that will offer to provide you with a review at the start of your contract. This allows you to see exactly where you were operating before. You will want to find a company that provides these reviews on a yearly basis. These reviews will act as proof of your improvement.

IT support specialists

Many companies claim to be specialists in their field, but how many of them actually are? Do some research online? Read reviews on message boards and talk to people you trust. The decision of hiring a company to handle your critical data is too important to take a gamble on a company. You need to be 100 percent sure that the people you hire have a proven track record of excellence.

Ongoing support

There is no need for you to settle for a company that meets with you one time and then does not call you back after you have left several messages. The IT provider you hire should provide you with on-demand support with a guaranteed response time, on-site maintenance and remote backup. You should never need to wait for your IT support to return your call, especially if you are having a serious problem.

Dedicated team

Hire a company that has dedicated analysts, consultants and engineers. This will allow your staff to focus on their tasks, instead of having their attention divided.

Reliable backup for critical data

This is among the most critical features that an IT support provider can give you. Your data is backed up on your servers, so your servers should have online data backup. This will act as added protection for your hardware, applications and important data.

Customized service for your needs

Many IT support providers will try to give you cookie cutter service that they give to all of their other clients. You should not settle for this. You need the support models they offer to be customized to the specific needs of your business. Their support should change as the needs of your business change. Many companies will try to get you to sign a contract that says you can only use them for a specific amount of time. However, that is not practical in the business world. You never know when you will require the assistance of your IT support.

Response time is something you need to take into consideration what deciding which IT support provider to hire. For online support, you will want your support provider to take no longer than 10 minutes to respond. If you have more complicated issues that require your support provider to come to your place of business, it should take them no longer than two hours to get there. If the company is far away from you, this will cause a longer response time. Therefore, choose a support provider that is centrally located with branches that are close to you. You should also verify that they carry liability insurance.

Photo Credit: Flickr/Intel Free Press

About the Author

This post comes from Sally, part of the marketing team at Emerging IT. If you’re looking for strategies to take your business to the next plateau, check out their website.