Gartner: Asia/Pacific BPO Industry To Reach $9.5 Billion In 2016

Posted on Sep 26 2012 - 8:12am by Editorial Staff

According to a recent report from Gartner, the Asia/Pacific business process outsourcing (BPO) market (except Japan) forecasts to reach a $9.5 billion milestone in 2016, up from $5.9 billion in 2011. In the current year, 2012 BPO in Asia/Pacific is on pace to make a total of $6.45 billion.

“The Asia/Pacific BPO market is still relatively underdeveloped and underexploited (with the exception of Australia and New Zealand) when compared with other markets or regions,” said T.J. Singh, research director at Gartner. “This presents opportunities to BPO service providers that are willing to invest in the region. Key drivers for BPO buyers in Asia/Pacific are scalability, quality, best-of-breed process and technology infusion, and improved service levels.

Counting on facts, the largest BPO market in 2011 in the region was Australia, with having a market size of over $4.63 billion, over 3.5 times larger than India ($1.26 billion), which stands at second position. The fastest-growing BPO markets within Asia/Pacific will continue to be led by China and India.

About the Author
Editorial Staff

Editorial Staff at I2Mag is a team of subject experts led by Karan Chopra.