Choosing An Appropriate Telephone System For Your Business

Posted on Jul 17 2013 - 6:23pm by Paul James

Swiss Telephone System

Businesses rely on communication in the 21st Century in order to be a success, so if you have a telephone system that is unable to cope with your demand, then you are going to struggle to make a profit as your rivals will be taking advantage of your situation by taking on board your customers – a lose-lose situation for you. Now if you have any ambitions of making it in the world of business then you will know that this is completely unacceptable, so in order to combat this you are going to need a system that can help you to thrive and handle a higher percentage of customers.

One of the best ways of doing this is by choosing an appropriate telephone system that can elevate your business to a higher level; one that can cope with your daily tasks, connect at higher speeds, one that is future proof and can fit in with your businesses pre-existing infrastructure. Digital technology has evolved to such a level that the basic office telephone has become something of a relic when compared to what today’s business phone systems can achieve.

Business telephones are far more sophisticated than ever before, as they offer a multitude of features such as conferencing, on-hold, redial and even intercom, to mention but a few. Not only that, but they also come with several special features that makes your job a lot easier; whether it’s the hands-free operation, call-barring, on-hold music, voicemail or auto attendant, then you will be able to work at a more efficient level.

What systems are available for my business?

There are a number of telephone systems currently on the market that all serve different, yet valuable purposes that are catered to varying business. Some examples of phone systems that are available to you include:

  • Key System – this system is one of the more popular versions among small businesses as it offers them with a number of useful features like on-hold. It is controlled by an electric processor known as a key service which can control up to 100 telephones
  • PBX (Private Business Exchange) – mid to large size businesses with more than 50 employees use this system as the larger capacity can control thousands of lines at a time
  • Hosted PBX – a hosted system offers PBX capabilities using equipment that is hosted by your communications service provider, meaning that businesses can cut back on costs of actually paying outright
  • Centrex – this is a business telephone service supplied by your communications provider that offers calling features tailored specifically for businesses, while the charge will come directly out of your monthly bill for a basic phone service

Photo Credit: Flickr/Kecko

About the Author

Paul James is a freelance business journalist from the UK working with Adaptive Comms